Frequently Asked Questions

Quick answers about booking, travel, and experiences.

Booking & Payment

How do I book an experience with Niyali Travel?

You can book through our website, chat with Neo, or call our 24/7 support line. Neo can help you find the perfect experiences based on your preferences and handle the entire booking process.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and digital wallets. All payments are secured with 256-bit SSL encryption.

Can I modify or cancel my booking?

Yes! You can modify bookings up to 24 hours before your experience. Cancellation policies vary by experience - most offer free cancellation up to 48 hours in advance.

Travel & Transportation

How do I get to the Maldives?

Most international flights arrive at Velana International Airport (MLE) in Malé. We can arrange seaplane, speedboat, or domestic flight transfers to your destination.

Do I need a visa to visit the Maldives?

Most nationalities receive a free 30-day visa on arrival. You need a valid passport, return ticket, and proof of accommodation. Check with your local embassy for specific requirements.

What's the best time to visit?

The Maldives enjoys tropical weather year-round. Dry season (November-April) has less rain, while wet season (May-October) offers better deals and fewer crowds.

Experiences & Activities

What experiences can I book through Niyali Travel?

We offer diving, snorkeling, island hopping, cultural tours, spa treatments, water sports, sunset cruises, fishing trips, and much more. Neo can recommend experiences based on your interests.

Are experiences suitable for beginners?

Absolutely! We offer experiences for all skill levels. Each listing shows difficulty level and requirements. Our guides provide instruction and ensure your safety and enjoyment.

Can I book experiences for children?

Many experiences are family-friendly! Age restrictions are clearly marked. We offer special family packages and can customize experiences for different age groups.

Neo

How does Neo work?

Neo is trained on thousands of Maldives experiences and can understand your preferences to recommend personalized itineraries. Just tell Neo what you're looking for and it will help plan your perfect trip.

Can Neo handle bookings and payments?

Yes! Neo can search experiences, check availability, make bookings, and even process payments. You can complete your entire trip planning through conversation with Neo.

Is Neo available 24/7?

Neo is available 24/7 to help with questions, recommendations, and bookings. For complex issues, Neo can connect you with our human support team.